Refund and Returns Policy
Last Updated: August 18, 2026
Thank you for shopping with Furniquer. We want you to have a smooth and satisfactory shopping experience. This Refund and Returns Policy explains the conditions under which products purchased through furniquer.store may be returned, exchanged, or refunded.
By placing an order through our website, you acknowledge and agree to the terms of this policy.
1. Return Eligibility
Eligible products may be returned within 7 days from the date of delivery, subject to the conditions mentioned below.
To be eligible for a return, the product must:
- Be unused and in its original condition.
- Not have been damaged due to customer handling or misuse.
- Be returned with original packaging, tags, labels, and accessories, where applicable.
- Be accompanied by the order number or valid proof of purchase.
- Be returned within the applicable return period.
Products that do not meet these conditions may not be accepted for return or refund.
2. Products That Cannot Be Returned
Returns may not be accepted for products that:
- Have been used, damaged, modified, or altered after delivery.
- Are damaged due to improper handling, installation, maintenance, or misuse.
- Are returned without required original packaging or accessories.
- Are returned after the applicable return period.
- Are specifically marked as non-returnable on the product page.
For furniture products, customers are advised to inspect the product at the time of delivery and report any visible damage or discrepancy as soon as possible.
3. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible.
To help us review the issue, we may request:
- Order number
- Photographs of the product
- Photographs of the packaging
- Photographs of the shipping label
- Videos showing the issue, where applicable
- A description of the problem
After verification, Furniquer will determine the appropriate resolution, which may include replacement, repair, exchange, or refund, depending on the circumstances and product availability.
4. How to Request a Return
To request a return, please contact our customer support team with the following information:
- Full name
- Order number
- Registered mobile number or email address
- Product name
- Reason for return
- Photographs or videos, where applicable
Email: ritlaly51@gmil.com
Phone: +91 7091778280
Our team will review your request and provide further instructions regarding the return process.
5. Return Shipping
If a return is requested because of a change of mind or any reason not attributable to Furniquer, applicable return or shipping charges may be payable by the customer or deducted from the refund, where applicable.
If the product is received damaged, defective, incomplete, or incorrect due to an issue attributable to Furniquer or the delivery process, we will review the case and provide an appropriate resolution in accordance with this policy.
6. Refund Process
Once an eligible returned product is received and inspected, we will notify you regarding the approval or rejection of the refund request.
If the refund is approved, the applicable refund amount will generally be processed through the original payment method or another appropriate payment method.
The time required for the refunded amount to appear in your account may depend on the payment gateway, bank, card issuer, UPI provider, or other financial institution.
7. Order Cancellation
Customers may request cancellation before an order has been shipped, subject to the order’s processing status.
Once an order has been dispatched or handed over to the courier, cancellation may no longer be possible.
If an eligible cancellation is approved after payment has been made, the applicable refund will be processed according to this policy.
8. Exchange or Replacement
Exchange or replacement may be available for eligible products, subject to product availability and the applicable return conditions.
If the same product is unavailable, Furniquer may provide another appropriate resolution, including a refund where applicable.
9. Refunds for Failed Transactions
If money has been deducted from your bank account, card, UPI, or another payment method but the order was not successfully placed or confirmed, the amount may be automatically reversed by the payment gateway or financial institution.
If the amount is not received within the expected processing period, please contact us with your transaction or order details so that we can assist you.
10. Refund Amount
The final refund amount will depend on the circumstances of the return, cancellation, or approved refund request.
Where applicable, shipping charges, return charges, discounts, promotional benefits, or other non-refundable charges may be excluded from the refund amount.
Any applicable deductions will be communicated to the customer where reasonably practicable.
11. Inspection of Returned Products
Returned products may be inspected after they are received.
Furniquer reserves the right to reject a return or refund request if the returned product does not satisfy the conditions described in this policy.
12. Delayed or Missing Refunds
If your refund has been approved but you have not received it, please first check your bank account or payment method.
You may also contact your bank, card issuer, UPI provider, or payment service provider, as processing times may vary.
If the refund is still not reflected after the applicable processing period, please contact us with your order and payment details.
13. Contact Us
For questions regarding returns, refunds, cancellations, exchanges, damaged products, or defective products, please contact us:
Furniquer
Owner: Ajeet Kumar
Website: furniquer.store
Email: ritlaly51@gmil.com
Phone: +91 7091778280
Business Address:
Ward No. 13, Gaddi, Radhe Nagar,
P.O. Radhe Nagar,
District Supaul, Bihar – 852111, India
We aim to handle return and refund requests fairly and provide our customers with a convenient shopping experience.
Thank you for shopping with Furniquer.